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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
HR Help Desk Analytics Dashboard not working properly
In HR Help Desk dashboard the data is not reflecting properly for roles like Agent, Admin, and Manager
In Infolets mainly like Pending Contact Action, My Resolve Time, My HRHD Request Work Time, Agents with Most Pending Service Requests, Long Wait on Agent, SR Movement in Queues are showing 0 Number.
Please note that we have sufficient data in Help Desk to summarize in info lets.
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