Category 691
Discussion List
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Populate Helpdesk Tags based on categorySummary: Hi Experts, Do we have the ability to populate only particular Tags against the Category selected by the Employee? For eg., Job/Position is the category, and I … -
Viewing and configuring Essbase applicationsHi, I wasn't present when our ERP system was being implemented, so I'm unfamiliar with the steps that were performed. I have a need to at least view the applications and…
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Can we customize employee search page?Hi Our help desk agents currently search for the employees in employee search → navigate to the details page → they can see the SR history here and click on SR link to v…
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Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …
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HR helpdesk integration with COSMO system (Quick base)Summary: HR helpdesk integration with COSMO system (Quick base) Content (please ensure you mask any confidential information): Version (include the version you are using… -
Seeded role tagged to user in created by column in backendSummary: Hi Team. Oracle has created seeded roles as part of 25C, but when we check those roles from backend its tagged to user as created by Query: select * from ASE_RO…
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Auditing for queue field not workingHi All We have enabled auditing for most of the key fields in our audit policy → service → hr help desk request object and selected a lot of fields that requires auditin…
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Intermittent Error on viewing HR requests: You no longer have access to this request.Summary: Using the HR help desk Agent login: John.Dunbar, every few mins (5-6mins), I see this error. After some time, the request opens up without any error and but aga…
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Issue with helpdesk creating duplicate tickets using Email Communication ChannelSummary: We have below issue happening in our production environment when help desk tickets are created through email channel. Duplicate tickets are created when employe…
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How to use advanced mode within VBS and is it supported?Summary: There are some elements within VBS Express Mode that we are unable to configure in Redwood but we may be able to manipulate them within Advanced mode by amendin…
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instant feedback - help deskHello all, does anyone have any updates regarding the Instant Feedback feature for the Help Desk module? Will this functionality be available with the upcoming 25C relea…
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Help Desk | Instant feedback Release 25CHi All, I would like to ask if the Instant Feedback feature for the Help Desk will be available with the 25C release. This functionality would be used to to map the leve… -
Bulk Import of resourcesHello Team, This is a query regarding the resource identification process through which any agent/administrator will be added to a queue/access group; currently it is be…
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HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some EmployeesSummary: ACTUAL BEHAVIOR --------------- HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees EXPECTED BEHAVIOR -----…
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The resolution notes, Provided by agent should be aligned in the center of the pageSummary: Customer requirement is when an agent resolves a ticket and enters resolution notes, the notes should be saved and aligned to the center of the page. Later, whe…
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Is there a description of what each infolet is in the HR Help Desk Infolets area?We are trying to enhance our infolets in Help Desk but we're struggling to understand what each infolet is showing and where the data is pulling from. If there is any do…
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The PPOC is blank on the front page of the case managementSummary: The PPOC is blank on the front page of case management, even though it has already been added (through 'Add Employee Contact' and marked as Primary). If we use … -
Help desks and Internal service requestsHi, We are currently looking at the possibility of more than one Help Desk to manage different types of service requests. I've looked through the help centre but I'm sti…
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service request page not available in HR Help DeskHi everyone, In .test env I noticed this issue when landing on Service Request Page both with admin or agent user (using all users that work in prod env) I get this weir… -
HR Help Desk Fields appear blankHi Team, After 25C, the data in the fields we have displayed on our Agent Edit HR Help Desk Request page now appear blank. The data previously inputted is no longer visi…
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SRs did not get assigned to a queue even after running the Service Request Queue Assignment rulesSRs did not get assigned to a queue even after running the Service Request Queue Assignment rules, Oracle suggests using UI, REST, Batch REST to assign these SRs to a qu…
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How to create a transmission of Consolidate Invoice with related childSummary: Example of invoice consoldated transmission with related child invoices Content (please ensure you mask any confidential information): Hi Oracle, we read a note…Demetrio Sottilotta 17 views 4 comments 0 points Most recent by AkshayThakur Transportation Management
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Helpdesk module is not listed in 25B redwood Helper toolHelpdesk module is not listed in 25B redwood Helper tool
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More advanced FAQ reportingSummary: Is there currently a way to report on HR Help Desk FAQs to show how many employees viewed it, if they opened a ticket after reading the FAQ (from the Create Req…
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ODA Interactions count in HR Help DeskSummary: where can we find For ODA interactions, the customer would like to know, within a specific time period, how many users are utilizing ODA and the count of users …Prasad Singamaneni-Oracle 6 views 0 comments 0 points Started by Prasad Singamaneni-Oracle Help Desk
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Action Plan Action set up: Case not listed under ContextSummary: When I try and create an Action Plan Action within Set up and Maintenance I am unable to see the Case option under Context? I have enabled Case Management and e…
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Migration of Server Scripts created for Hr Helpdesk between instanceHi All, We have created around 100+ server scripts based on the Business rules. We want to migrate them between instance like Dev, SIT UAT and prod. Please let us know i…