You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

HR Helpdesk Request Migration from legacy application

Summary:

Questions & best practice around HR Helpdesk Request Migration from legacy application

Content (required):

Hi Team

We have got a requirement to migrate In progress active HR helpdesk requests from legacy application to HR helpdesk.

We will be continue using same mailbox in HR helpdesk i.e. during cutover window, we will switch the mailbox from legacy application to HR helpdesk. I am looking for inputs and best practice around data migration to avoid duplicate tickets being created.

  1. How did you approach the data migration during cutover phase?
  2. Once we switch the mailbox to HR helpdesk application, if employee tries to respond to older ticket from their email, new tickets will be created (as message ID, SR ID reference will not be there). How can we mitigate this?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!