Category 691
Discussion List
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Is it possible to save a message as draft?The document here suggests that we can save a message as draft while composing an email, however we don't see an option or button to save the messages. Does anyone know … -
Custom Description field in HR Help Desk not listed in Action Plan Action attributesSummary: I have created a custom description field in Application Composer for the HR Help Desk. When I attempt to configure it into the Action Plan Action settings its … -
Required cookies prevent app users to see full contentWe’d need assistance regarding an ongoing issue with the Help&Contact page handling in the AEGEAN app and mobile browser for the logged-in users. More specifically, when…
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How can we specify which queue to notify all members when an SR is raisedSummary: 22B introduced the ability to "send defined notifications to all members of a specified queue so that they can effectively monitor the queue for open items" but…
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Helpdesk ticket created through email channel are not getting correctly mapped in helpdeskSummary: When some employees create helpdesk tickets via the email channel and include someone in CC, the ticket content appears only in the 'Detailed Description' field…
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Sample of groovy script to assign HR Helpdesk SR to Assignee based on CategorySummary: Please share if we have any sample of groovy script to assign HR Helpdesk SR automatically to an Assignee or Queue based on Category. Content (please ensure you… -
how to assigned missed milestone manually?Summary: Due to some setup issue milestone not started/added for few existing tickets. is there any process to add milestone manually to the tickets.
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Notifications Not Being Sent When Service Requests Are Created or Updated in Help DeskSummary: Users are not receiving notifications, when a Service Request is created and updated or when a Service Request is assigned to an agent. We have enabled browser …
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1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
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Action due date override doesn't override the next step due datesSummary: We have enabled the override for Due dates in Action plan steps using profile option "ORA_SVC_AP_ENABLE_ACTIVITY_DATES". Override is working for first action in…Chandra Shekhar Narayan 2 views 4 comments 0 points Most recent by Chandra Shekhar Narayan Help Desk
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How can we create a Report in which i need to add customer signatureSummary: When a Fusion service request is closed/ updated need to send the mail to customer with few details in which we need to tag a Customer signature that came form …Mani Karthik 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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Restriction related to help deskSummary: Hi Team, We have a requirement from our client related to Help Desk. Please see the details below. If ticket related to grievances are raised by an employee , t…
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'Employee Search' Quick Action in HR Help Desk for Case WorkersSummary: Which privilege gives users access to the 'Employee Search' Quick Action? Content (please ensure you mask any confidential information): I have a client who's C…
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Helpdesk - Assignment rules based on Sub category but with access to category's queuesSummary: Requirement: On the automatic routing. Can some SRs be routed to a queue and then subcategories go to a specific person or multiple people within a queue? Examp…
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Set notifications/reminders for the Create Appointment and Create Task smart actions.Summary: In Case Management I want to set notifications/reminders for the Create Appointment and Create Task smart actions. When the dues date is getting closer I would …
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Remove field from Smart ActionSummary: For the Create Task Smart Action I want to remove the 'Type' drop down menu. How would I go about doing this? Content (please ensure you mask any confidential i…
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REST API to identify enabled offerings in Oracle fusion ERP, find business objects for each offeringSummary: REST API to identify 1. enabled offerings in Oracle fusion ERP 2. find business objects for each offering Content (please ensure you mask any confidential infor…
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How to auto assign internal service request to resourcesSummary: We have a ERP Internal Service Request Queue. When there is a ticket in logged into this queue, we have a person to look at the queue and manually assign the ti…
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ServiceNow integration with Next Gen HR HelpdeskSummary: Hi Experts, We have a requirement to setup an integration between Oracle Next Gen HR Helpdesk and ServiceNow tool. As per the business process, all HR related e…
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Ready Made Groovy Scripts for HR Help Desk?Summary: Afternoon, I was wondering if anyone had any ready-made scripts to use as I am facing a massive issue with the notifications. Not even Oracle Support has been a…
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Add Contact action in case management is not loading any namesSummary: The Add Contact action in case management is not loading any names. When I select the Add Contact it looks like its about to load names but then nothing is list…
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An attachments error occurred:??ATTACH-0207.When going to Help Desk and Help Desk Requests, upon opening an SR and trying to download an attachment the following error appears; An attachments error occurred:??ATTA…
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Nextgen Helpdesk : Helpdesk Manager not able to view dataHi All, I am trying to login as Helpdesk Manager to view all the service tickets. But I am unable to view of any of the details Scenario 1: I tried to login as agent and…
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Usage uom is not appearing in maintenance resource page in oracle fusionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Some fields in quick edit flow (25C feature) are not editableI have just enabled the quick edit feature listed in 25C release notes by turning on the ORA_HD_ENABLE_QUICK_EDIT profile. We have got multiple standard and custom field…
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How to Remove Queue Access for the Agent who is not longer helpdesk Agent?Summary: We have a list of individuals who no longer work on helpdesk tickets due to reasons such as department changes or promotions. We have removed the Helpdesk Agent…
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What's the recommended practice to HRHD SR assignment to HRBP based on countries or categoriesSummary: Hi, Our client is exploring the creation of queues based on countries and/or categories to route specific HR Service Requests (SRs) to designated HR Business Pa…
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Is it possible to trigger a survey once HR helpdesk ticket is resolvedSummary: Is it possible to trigger a survey once HR helpdesk ticket is resolved Content (required): We have a requirement from customer if surveys are possible. Is it po… -
Pages/layouts to be displayed based upon the category selection by the HRHD agentsSummary: Pages/layouts to be displayed based upon the category selection by the HRHD agents Content (please ensure you mask any confidential information): We are migrati…