Category 691
Discussion List
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Does HCM KM have an request intake feature?Summary: Implementing in our environment next year, and trying to streamline knowledge article requests. I wonder if HCM knowledge management has a content request intak… -
Does the SVC_HRHD_IN_WAITING_DAYS only update SRs that are in the Waiting status?Summary: We are testing the auto resolving/ closing processes, and I wanted to clarify a couple of things: The SVC_HRHD_IN_WAITING_DAYS does this only update the waiting… -
Next Gen Help Desk Saved Search - Share with specific RolesSummary: Hello, We have noticed that within the Next Gen Help Desk Saved Search functionality, there is the ability to share the Saved Search with other users. One of th…
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Where does the default value for Subject in help desk chat come from?When we initiate a help desk chat , the word 'help' defaults in the text box. I can't see any default values defined for this in application composer as well as VB, so n… -
Help Desk List and showing names for team members. Agent ViewSummary: When hovering over team members on the list of help desk tickets it provides results but only object, object and not the team member names. Content (please ensu…
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Help Desk Notification — Custom Field Not Triggering for Existing Requests (Retroactive Behavior?)Hello all, I recently modified one of our notifications by adding a custom field (created both in Application Composer and exposed in Visual Builder). The notification n…
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Custom Resolution Status doesn't make the SR status back to In ProgressSummary: Hi All, We have created two new custom resolution status "Resolved (Self Service)" & "Resolved (Non-Self Service)" in the helpdesk module. The SRs which are res…
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Action Plan Smart Action - renaming issueSummary: I have renamed the Add Action Plan Smart Action in Case Management but now the Action items are not loading. It was working fine before it was renamed. I duplic…
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Unable to amend HRHD Profile optionsSummary: I have assigned myself Next Gen Administrator priv but I am still unable to edit the Profile options below What permissions do I need to be able to edit this pl…
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Audit history is not working after the latest refreshSummary: Audit history does not seem to be working. All the configuration are in place in terms of Audit Policies, Profile Options and even the privilege but somehow we …Ananta Prasad Ray 60 views 2 comments 0 points Most recent by Ananta Prasad Ray Fusion Applications Administration
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Subject is appearing blank when we use smart action Copy HR Helpdesk RequestSummary: When an agent performs Copy HR HelpDesk Smart Action, all the fields except Subject is getting copied over. Could you please guide or advise as to how the subje… -
How to Remove Queue Access for the Agent who is not longer helpdesk Agent?Summary: We have a list of individuals who no longer work on helpdesk tickets due to reasons such as department changes or promotions. We have removed the Helpdesk Agent…
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Groovy script to notify agent when request is updatedSummary: My groovy script is supposed to send a bell/email notification to agents when their request is updated but its not pushing anything through. Can you let me know…
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Email channel for Outlook Add-inSummary: We’ve noticed a difference between our test and production Outlook Add-ins. In the test environment, the “Share” button works as expected, it creates Email-type…
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Helpdesk request page is not loadingSummary: I am trying to open HR Help Desk Request Page but the page is loading blank. Navigation—>Help Desk—>Help Desk Request. Working on 25c Redwood. Could any one fac…
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Configuring Audit in HR Help Desk and Case Management for RedwoodSummary: i have followed the below instructions to configure auditing for both HR Help Desk and Case Management but still no success. https://docs.oracle.com/en/cloud/sa…
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Can we make Affected Party mandatory?Hi all, I cannot find a way to make Affected Party mandatory. If I try to do this in Application Composer, it always fails to save due to "Provide a valid value for Affe…
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Need to avoid Duplicates for the ticket generating via email with same subjectdate and emailHello Team, In HR Helpdesk, we have a requirement, if any email having the same date within four hours, to and from email address (i.e. Sent to the same mailbox from the…
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Helpdesk LinkedIn Channel visibilitySummary: In Helpdesk when we try to create or edit the helpdesk request, we are seeing Linked in as a new option in the Channel. It is there in all non-production pods j…
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Enable Critical flag for employeeSummary: Hi All, Business need to enable the critical flag for employee, so that employee can enable critical when required and agent can see this and edit if required. …
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What are the roles/privileges that enable internal conversations between help desk agents?Summary: Hello, when I want to activate an internal conversation with a help desk agent the recipient "to" search tab doesn't work, it doesn't let me search for any pers…
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Error attachmentHi, When I'm trying to attach a file to a Service Request on Oracle Support page, error message below appears. Any ideas why? I already log out and back in.
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this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Can we modify the banner warning in redwood for mandatory fields?Summary: We need to modify the content of the banner warning which is displayed when a conditional mandatory field(category) is not filled in by the agents. Content (ple…
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CVE-2025-61884 Advisory for Oracle E-Business SuiteSummary: Hi, Our client is using Oracle Fusion Cloud instance. They have received the notification on CVE-2025-61884 Advisory for Oracle E-Business Suite (Doc ID 3107176…Sugirtha 149 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
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Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would …
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Checkbox field in Help Desk (VBS) not selected by default even though default = YesHi everyone, we are working on a customization in the Help Desk module within Oracle HCM Cloud. We created a custom checkbox field in Application Composer and after we p…
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HR Help Desk Fields appear blankHi Team, After 25C, the data in the fields we have displayed on our Agent Edit HR Help Desk Request page now appear blank. The data previously inputted is no longer visi…