Redwood: Helpdesk SR Created/assigned/Updated

@Nizam AB Mogal

Summary:

Hello Experts,

When an employee creates a service request (SR) using the HR Helpdesk, I want to send an email and an in-app notification to the employee. Additionally, once the SR is assigned to an agent and the agent responds, I want to send notifications and emails to both HR and the employee.

@Nizam AB Mogal Any help on this please..?

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