Classic HR Help Desk
Discussion List
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enable migration for HR helpdeskSummary: I am trying to migrate Classic Helpdesk to Redwood. While trying to run the scheduled process-"HR Help Desk Metadata Migration to Redwood Help Desk”, HR "Help D… -
Trigger to capture Grade and Legal Employer in helpdesk pageSummary: We have a requirement to capture the Grade and legal employer name in the helpesk page and for the same we have created two fields ie Grade and Legal Employer b…
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Next Gen:Please provide a sample Groovy expr for when the requester or agent responds to a ticketSummary: Hi Experts, I need help with a sample Groovy expression that when Email sent to the employee (Primary Point of Contact) when an HR (Resource) responds to the SR… -
HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 5 views 0 comments 0 points Started by Yudy Vanessa Sandoval Arango Help Desk
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How to stop Inbound acknowledgement mailWe are implementing HR Helpdesk for our customer. We have create custom mail notification that will be send to employee when SR is created. When SR is created via Email …
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Restriction for Helpdesk ticekt assignementSummary: We are looking for a solution where we can restrict everyone except the members of a particular Queue to assign any tickect to few specific resources. Please he…
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Time Remaining field in Hr HelpdeskSummary: As we know that standard "Time Remaining" field is rounding down the time in only one unit and it considers all the week days hence we are looking for creating …
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Service Request icon in HR help deskIssue I'm facing currently is in relation to the image below: Randomly during the process of enabling the omni channel and creating the groovy script to enable notificat…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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Transfer service request smart actionSummary: Hi all, is there any documentation explaining the meaning of all of HR Help Desk smart actions? I would need to know regarding "transfer service request" action… -
Is it possible to create an HR Help Desk custom field with LOVs retrieved from data in the core HR?Is it possible to create an additional custom field in Classic HR Help Desk and the field will retrieve LOVs from another object like core HR? Requirement: Create a cust…
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Deleted SmartTexts are still showing to a Next Gen Agent when composing a message in HR Help DeskSummary: My client has recently moved from HR Help Desk classic to Redwood and has added new SmartTexts using the new stripe code, they have deleted the old folder but w…
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manage saved searches HR Help DeskSummary: Hi all, If I create and save a filter making it available for all agents in service request management page, when I edit this filter will my colleagues see thes…
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Assigned Service Requests are missing in Agents HR Help Desk landing pageSummary: Hi Experts, Agents who are contractors are unable to see Service Requests in their HR Help Desk Landing Page. They are only able to see Service Requests which t…
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Unable to default the Status, Severity and auto close days based on categoryHow to default the SR status, severity and auto close days based on SR category. Business wanted to default Status, Severity and auto close days based on category I have…
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What is the difference of enabling Help Desk feature from Help Desk and from Service offeringSummary: Help Desk feature is available under 2 offerings - Help Desk and Service. What is the difference of enabling the feature from Help Desk offering and from Servic…
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Unable to delete category options from lookup menu from the HR Help Desk request formSummary: In the Category lookup menu why am I unable to delete the values even though it gives me the option to do so. When I select Delete I get the error message attac…
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Service Time per Ticket - Report (Classic HR Help Desk)Hi all, We need a Report to calculate the time between the ticket's opening date and closing date and time, considering customer calendar (Considering work hours and exc… -
HR Helpdesk agents being made unavailable/inactive when not actively working on screenSummary: HR Heldesk agents are being made unavailable within HR Helpdesk when they are not actively working on the HR Desktop / HCM Screens. this is happending when the …
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Resource's manager is showing blankSummary: We have noticed that the manager of the resources are showing as blank even though we can see that manager is assigned in security console and person management…
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how to enable "Next Gen Human Resources Help Desk User" role for all active employeeWe going to enable HRHD for our UAE client with headcount for 500+ employees. Enabling it manually for all 500+ employees is not possible. Please help me on how we can e…
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Can we display the department of the Primary Point of Contact on the HR Help Desk Summary page?Summary: Hi, My client wants agents to be able to see the department of the Primary Point of Contact on the SR Summary/ Spotlight page (Somewhere in the red region in th…
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How to enable access to new custom report in HRHDWe have created custom report in HR helpdesk for Manager and Admin users how to grant access to the newly created report. We wanted to reuse the existing HRHD seeded rol…Goutam5555 28 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for Fusion Service
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Use of Oracle guided learning within HRHDHello experts, We have this requirement to have OGL functionality within Help desk module. Based on the category of SR we select - we are expecting a message to pop up i… -
where to find Manage Service Request Status Values tab fields of HrHelp Desk module in the backend ?Please help me to find the tables for above snapshot.
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how to display message on HRHD pageThere is a request from business to display message on the employee screen (refer attachment - text displayed in red) when an employee raise SR during non-working hours …
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restrict the visibility of CategoriesSummary: We have implemented HR HELPDESK and would like to restrict the visibility of Categories and tickets based on Categories assigned to the Help Desk Manager and Ag…
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Once I've created an Action will I be able to change the stripe code?Summary: Once I've created an Action will I be able to change the stripe code? Content (please ensure you mask any confidential information): Version (include the versio…
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How to view the old communication in the latest email received by HR Helpdesk user?Hello Everyone, In our HR Helpdesk, we are encountering an issue with retrieving old conversations between users and agents in the latest email exchanges. For example, w…
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Capturing external user mailid on helpdesk pageSummary: We are tasked with developing a helpdesk ticketing mechanism that operates through emails, particularly for external users. Although we can successfully create …