Automatic closure of HR Help Desk Service Requests (VIM category)

Hello Oracle Support Team,

We would like to confirm whether it is possible to automatically close certain HR Help Desk Service Requests based on their category.

In our case, tickets related to VIM are created only for document submission purposes and do not require any operational activity from Help Desk agents.

When a Service Request is created with specify Category = Automatically update the SR status to Resolved, without manual intervention.

If this behavior can be configured through the Manage Service Request Workflow Configuration task (or the equivalent Manage HR Help Desk Request Workflow Configuration)?

And whether a workflow rule can be defined to update the SR status automatically based on category?