Classic HR Help Desk
Discussion List
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Help desk | after P2T which process we need to launch for help deskHi all, following the go-live of a P2T (Production to Test) migration, which processes should be initiated or scheduled to ensure full functionality of the Help Desk mod… -
How to add AND and OR in one rule in HR HelpdeskSummary: Hi All, I am building an assignment rule in Oracle HR Helpdesk where I need to implement the following rule a) If subject contains COC 'OR' Certificates 'OR' Ca… -
Help desk | change sender emailHello all, Would it be possible to modify the sender information in Oracle emails? In particular, we are looking to change not only the "From:" display name, but also th…
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Custom Description field in HR Help Desk not listed in Action Plan Action attributesSummary: I have created a custom description field in Application Composer for the HR Help Desk. When I attempt to configure it into the Action Plan Action settings its …
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How can we specify which queue to notify all members when an SR is raisedSummary: 22B introduced the ability to "send defined notifications to all members of a specified queue so that they can effectively monitor the queue for open items" but…
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how to assigned missed milestone manually?Summary: Due to some setup issue milestone not started/added for few existing tickets. is there any process to add milestone manually to the tickets.
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Notifications Not Being Sent When Service Requests Are Created or Updated in Help DeskSummary: Users are not receiving notifications, when a Service Request is created and updated or when a Service Request is assigned to an agent. We have enabled browser …
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Action due date override doesn't override the next step due datesSummary: We have enabled the override for Due dates in Action plan steps using profile option "ORA_SVC_AP_ENABLE_ACTIVITY_DATES". Override is working for first action in…
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Ready Made Groovy Scripts for HR Help Desk?Summary: Afternoon, I was wondering if anyone had any ready-made scripts to use as I am facing a massive issue with the notifications. Not even Oracle Support has been a…
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Pages/layouts to be displayed based upon the category selection by the HRHD agentsSummary: Pages/layouts to be displayed based upon the category selection by the HRHD agents Content (please ensure you mask any confidential information): We are migrati…
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Clarification: "My New Messages" vs. "My Messages" in Oracle Fusion HCM HR Help DeskSummary: We are seeking clarification on the functional difference between the "My New Messages" and "My Messages" quick action icons within the Oracle Fusion HCM HR Hel…
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Location for custom Lookup fields created in Application composerSummary: When I create my custom fields in Application Composer for Case and HR Help Desk objects is there a location in Set up and Maintenance I can access when amendme…
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How to see full list of multi select values (Help Desk Redwood)Summary: I have a created a custom multi select field in HR Help Desk Redwood and the client have asked that all the values be displayed as they wouldn't know that other…
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Case and Request relationship table not showing affected personSummary: When linking a case to case or case to request and vice versa I can see the list of requests or cases I can select from (as shown below). However, I was trying …
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Case Management - Edit Relationship typeSummary: I want to amend the list of Relationship types provided in Case Management. The 'Related To' and Escalated By options are the only values that will be used. Is …
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Functionality of the profile option "ZCA_COMMON_CALENDAR - Default accounting calendar"Summary: We have an important question about the "ZCA_COMMON_CALENDAR - Accounting Calendar Default" profile option. We need to identify the true scope of this profile o… -
In NextGen Helpdesk, Articles are Not Showing in Browse Popular ArticlesSummary: Hello Customer Connect, In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin. Articles have bee…
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Mass reassign records to other HR Agents?Summary: In HRHD and Case Management is there a feature that allows mass reassignment of records to other HR Agents? For example in a situation where a HR Agent has unpl…
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How to update subcategory1 on closed Service requests in helpdesk?Hi All, I have requirement to update the subcategory1 on closed SR's. To achieve this i need to put subcat1 lookup code value in file to perform import activity.I tried …
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Is it possible to create ticket in Helpdesk start with certain range ticket number.Hi Team Is it possible to create ticket in Helpdesk start with certain range ticket number. like Ticket Number starts with 60000
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Customised multi select field is getting error messageSummary: I have created a customised multi select field called Request Category. It is being used in HR Help Desk Redwood. When i select more than one value I keep getti…
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Unable to select memo lineSummary: hi Team, we are facing issue in the below screen unable to select the memo line from help desk request, any idea on how to verify the issue Content (please ensu… -
Notification set up for Create Appointment and Create Task smart actionsSummary: In Case Management and HR Help Desk for Redwood I want to set notifications/reminders for the Create Appointment and Create Task smart actions. When the dues da…
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Unusual or irrelevant knowledge articles showing in Helpdesk requestSummary: Hi Team, Unusual or irrelevant knowledge articles showing in Helpdesk request when the Help Desk agent creates a Help Desk request. Especially when the subject …
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Direct and Indirect Reports OTBI data using HR Help Desk Subject AreaWe are creating an OTBI analysis using the "HR Help Desk Service Requests Real Time" Subject Area. When a line manager accesses the report, it does not automatically fil…Angelica Periabras-215648 22 views 1 comment 0 points Most recent by Lori W-Support-Oracle Help Desk
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Do appointments in case management fully integrate with outlook?Summary: Hello - I'm wondering if the appointments feature in Case Management fully integrates with outlook. Ex: Can a case manager see their own availability, the emplo…
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Help Desk - Add Action as Assign Journey - Smart Action does not workSummary: We have created a Help Desk action as Action and linked to Assign Journey smart action, it does not open the Journey page and does not do anything as per screen…
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Express and advance mode missing in VBSHi, There is a requirement from business to hide few field in Employee view in HR helpdesk, when I opened Visual builder studio to make this customization. There is no E…
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Can SR be linked at an internal levelSummary: If there are SRs which are dependent on one another then is there any way we can link them at an internal level. These interdependent SRs can have different or …
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HelpDesk is not sending emails to external email addressesSummary: We’ve observed an issue with the Help Desk functionality in Oracle Fusion. When the Help Desk receives a request from an external email address, a ticket is suc…