Classic HR Help Desk
Discussion List
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Mass migrate or upload assignment rulesHello, We are in the process of migrating from classic Helpdesk to Redwood Helpdesk. We have hundreds of assignment rules currently and I was just wondering if there is … -
How to remove a resource from the resource organization?We have identified some users as resources and added them to the resource organization. How do we remove them as resources later? -
Can anyone explain how a Resource Directory works and how should it be set up for HR Help Desk?What are the ideal steps to be followed to set up Resource Directory and in what sequence? Is the Organization set up first, and then Resources are added? Are Resource T…
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How to Hide Inline Attachments in Attachments Category in HR Help DeskHello All, We are trying to Hide the Inline Attachments in Attachments Category in HR Help Desk SR Request Page. We have checked below Profile Options but couldn't able …
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how do i install p6 eppm on azure cloudSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Has anyone experienced hz_parties table not be in synch with active person records?Summary: Scenario: Classic HR Help Desk - Agent goes to send response message to the Primary Point of Contact, however the email can't be found and we get a warning that…Scott Foos - Sr Manager HR Technology at ADT LLC 52 views 7 comments 0 points Most recent by Deana Wittman Help Desk -
Redwood Helpdesk - colours for separating messages internal/emailWe are moving to the redwood helpdesk and we have noticed that there isn't an option to colour code the different message types that we have in responsive Is there are w… -
I need to Utilaize Notification preferences functionality and send Email/bell NotificationsSummary: I need to Utilaize Notification preferences functionality and send Email/bell Notifications to all the Agents who are assigned to perticuler Queue when SR has b…
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Restricting list of records returned in the Affected Person field to those in reporting structureSummary: We are trying to restrict the list of employees returned in the Affected Person field to only the user's direct and indirect report. We've been able to restrict… -
Does anyone know if it is posible to hide the product group field in the knowledge filter and in SR?Hello all, I am implementing Help Desk and one of the clients' requeriments is to hide the Product Groups field in the Knowldge filter and when making a service request.…
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Helpdesk requests redwood page is not openingSummary: Hi Team , I am trying to open Helpdesk request Page - Navigation Helpdesk - Helpdesk Request -> Page is not showing any data All the HR helpdesk related roles a…
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Helpdesk Service Request Access based on Business unitSummary: Content (please ensure you mask any confidential information): We have requirement to add restriction on ‘Service request view’ by Helpdesk Agents. For example,…
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Category option in advanced searchSummary: We have this "Category" field which is Choice list but we dont see the same in the Advanced search. We can see the "Category Name" which is a text type but not …
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Customized report linked in Service Request page in HR Help DeskSummary: Would it be possible to link a BI customized report in the SR main page details? The report has been created in the dashboard: but we would need to link it here… -
Oracle Services Cloud(Right Now) to Oracle Fusion Help Desk. Old url need to be disabledSummary: We have moved or upgraded from Oracle Services Cloud(Right Now) to Oracle Fusion Help Desk. The url of Oracle Services Cloud(Right Now) for our company (https:/…
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Need to add additional fields while raising SRHi, I am trying to add DFFs on "New help desk Request" screen. We have redwood enabled for Help desk and need to know the steps to capture additional info while raising … -
Classic HR Help Desk - Modify "More Info" data fields displayed?Summary: Classic HR Help Desk - Modify "More Info" data fields displayed? Content (please ensure you mask any confidential information): Is there a way to modify the "mo…Scott Foos - Sr Manager HR Technology at ADT LLC 21 views 2 comments 0 points Most recent by Scott Foos - Sr Manager HR Technology at ADT LLC Help Desk
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Is it possible to get an extract of all the Smart text templates available in Classic Helpdesk?Could someone please help me understand if it's possible to get an extract of all the Smart text templates available in Classic Helpdesk?
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How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…
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HR HELPDESK - SCRIPT FOR TRIGGERING NOTIFICATIONSSummary: Hi Experts, Have a requirement for triggering notifications: 1. Acknowledgement to primary contact when a SR is raised 2. Notification to both the primary conta…
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Notifications Not Being Sent When Service Requests Are Created or Updated in Help DeskSummary: Users are not receiving notifications, when a Service Request is created and updated or when a Service Request is assigned to an agent. We have enabled browser …
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How to retrieve the deleted standard coverage help deskWe have mistakenly deleted the standard coverage in use. Is there a way we can retrieve it back? or is there any export and import option that can be used to get it from…
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Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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Knowledge report don't return any resultsSummary: Hi, I have an Issue on data, Standard Dashboard reports don't return any data Path: All knowledge by month - all article linked knowledge article suggestions - …
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What is the groovy Script for an SR is updatedSummary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl…
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Can we disable the delete attachment option in Classic Hr Helpdesk.Summary: Can we disable the delete attachment option in Classic Hr Helpdesk ?
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COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTSSummary: Hi Everyone After 23D we don't have copy attachment option visible. I have also added the privilage provided in new Feature. can some one please assist if there…
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Is there any cost associated with enabling help deskSummary: Content (please ensure you mask any confidential information): Is there any cost associated with enabling help desk Version (include the version you are using, …