Classic HR Help Desk
Discussion List
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How to stop Inbound acknowledgement mailWe are implementing HR Helpdesk for our customer. We have create custom mail notification that will be send to employee when SR is created. When SR is created via Email … -
NextGen Helpdesk Error: The value of the attribute Channel ID isn't validSummary: Hi Experts, I am encountering the error 'The value of the attribute Channel ID isn't valid.' when creating a Service Request (SR). My goal is to send both an em…Hiba Ghoualmia 100 views 5 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk -
How to create an interview form in case management using Oracle Intelligent AdvisorSummary: We need to create an interview form in case management using Oracle Intelligent Advisor, and we already have access to it. If anyone has experience with this co… -
Time Remaining incorrect when milestone status is pausedSummary: Since 23C has been applied, we have noticed that the when the Service Request is placed in a Waiting status and the milestone is paused the time remaining displ… -
Helpdesk - Email Responses From Service Request Updates Not Being SentSummary: Email responses sent from SR page is not being sent to the requested user. Content (please ensure you mask any confidential information): SR gets created throug…
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Use of Oracle guided learning within HRHDHello experts, We have this requirement to have OGL functionality within Help desk module. Based on the category of SR we select - we are expecting a message to pop up i…Muskan Dhingra-HCM 31 views 1 comment 0 points Most recent by Ryan Blake-Oracle Oracle Guided Learning -
NextGen HelpDesk: Need help to include TO & CC recipients using a Groovy scriptSummary: Hello Experts, I need help with a Helpdesk Groovy script. I want to send an email that includes both CC and BCC. Currently, I am able to send an email TO the re…
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Does Fusion AV scan incoming emails into HR Help Desk communication channels?Summary: HR Help Desk supports email based communication channels. Does Fusion anti-virus scan incoming emails before handing the email over to the HR Help Desk module f…
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How to create SmartText in Next Gen HRHD (not Redwood)?Summary: We have been having a hard time implementing smart Text in our HRHD. After using the "Implementing Help Desk" as a guide to enabling SmartText, we are not sure …
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Visual Builder duplicates not deletingSummary: I am unable to delete duplicates i have created in visual builder for the hr help desk form. I'm not sure if its causing the form to appear blank in the test en…
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How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 21 views 4 comments 0 points Most recent by Yudy Vanessa Sandoval Arango HCM Data Loader (HDL)
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Can't delete categoriesSummary: Hi, For some reason whenever I try to delete these categories seen in the image below, I get an error stating that I can't delete it due to it supposedly being …
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Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…Gianfranco Fariello 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Help desk Sr's are not loading, Indexing errors in Help desk when Elastic Searchfull publish is doneHelp desk Sr's are not loading in Landing page, Indexing errors in Help desk when Elastic Search full publish job is done, any pointers any one? Error:Subrequest 8593047…
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Move Classic HR Help Desk to NextgenSummary: My client is using Classic UI of HRHD need to move HRHD to NextGen what is the process and is there any document to follow the same or is there any video to ref…
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What is the groovy Script for an SR is updatedSummary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl… -
How to add Holidays in HR HelpdeskSummary: I am attempting to add Holidays that will not be counted towards the SLAs in HR Helpdesk. Content (please ensure you mask any confidential information): Does ad…
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Reports are not filtering the data on dashboard based on the parameterSummary: We have created a Dashboard in which we have attached some OTBI Reports and BIP reports and filtering the data based on the date parameter, it is filtering the …Samarth upadhyay 22 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Time Remaining field in Hr HelpdeskSummary: As we know that standard "Time Remaining" field is rounding down the time in only one unit and it considers all the week days hence we are looking for creating …
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NextGen: Need a sample Groovy when SR closed by Agent/RequesterSummary: Hi Experts, When SR closed by Requester/Agent I want to send BELL Notification & Email as well, could anyone having sample groovy please share it with me. @Reet…
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Error in Adding Resource to QueuesSummary: I'm trying to add Resources to the HRHD queue and am getting the error below. Can someone help us with is error? Content (please ensure you mask any confidentia…
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milestone object to have service request ticket number tagSummary: We have configured the milestones for warning and expiry but noticed that in the email template for Milestone object, we have very limited tags available which …
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Restriction for Helpdesk ticekt assignementSummary: We are looking for a solution where we can restrict everyone except the members of a particular Queue to assign any tickect to few specific resources. Please he…
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Service Request icon in HR help deskIssue I'm facing currently is in relation to the image below: Randomly during the process of enabling the omni channel and creating the groovy script to enable notificat…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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Transfer service request smart actionSummary: Hi all, is there any documentation explaining the meaning of all of HR Help Desk smart actions? I would need to know regarding "transfer service request" action… -
Deleted SmartTexts are still showing to a Next Gen Agent when composing a message in HR Help DeskSummary: My client has recently moved from HR Help Desk classic to Redwood and has added new SmartTexts using the new stripe code, they have deleted the old folder but w…
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manage saved searches HR Help DeskSummary: Hi all, If I create and save a filter making it available for all agents in service request management page, when I edit this filter will my colleagues see thes…
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Assigned Service Requests are missing in Agents HR Help Desk landing pageSummary: Hi Experts, Agents who are contractors are unable to see Service Requests in their HR Help Desk Landing Page. They are only able to see Service Requests which t…