HR Help Desk - Notification

Summary:

We dont have any Inbound Email to create Service request. Only channel to create service request is Web.

We need to send notification to Employee only on below scenarios.

1) When employee create a service request or Agent creates a service request on behalf of Employee (Primary Point of Contact) should be notified.

2) Whenever Agent update the Service request, and if the update is in Notes section, then we need to notify the creator or Primary point of contact.