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How can we trigger an email notification to queue members whenever new SR is assigned to that queue.
Summary:
How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk.
Content (required):
How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk.
Version (include the version you are using, if applicable):
Oracle 23B Classic Helpdesk
Code Snippet (add any code snippets that support your topic, if applicable):
0