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How can we trigger an email notification to queue members whenever new SR is assigned to that queue.

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Summary:

How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk.

Content (required):

How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk.

Version (include the version you are using, if applicable):

Oracle 23B Classic Helpdesk

Code Snippet (add any code snippets that support your topic, if applicable):

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