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New tab Help Desk knowledge articles

edited Aug 28, 2024 7:14AM in Help Desk 2 comments

Summary:


Hi,

We have noticed that there is a new tab "Knowledge articles" appearing under the search tab:

When clicking on it nothing really changes in terms of search/results but it just appears next to the query word:

Can someone explain the logic behind this tab?

Thank you so much,

Kind Regards
Silvia

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