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Turn off inbound emails from Service Request (Classic HR Help Desk)

edited Mar 25, 2024 2:03PM in Help Desk 3 comments

We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we can reply on the previous tickets, but we do not want new ones to be created.

How to turn off inbound emails from being created in Service Requests?

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