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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Turn off inbound emails from Service Request (Classic HR Help Desk)

edited Mar 25, 2024 2:03PM in Help Desk 3 comments

We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we can reply on the previous tickets, but we do not want new ones to be created.

How to turn off inbound emails from being created in Service Requests?

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