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restrict employee from resolving their SR

in Help Desk 2 comments

Summary:

Hi,

We noticed that employees are able to resolve their SRs after opening them

We need to avoid this behavior as it was not meant to be for HR Help Desk (If I am mistaken then please share some doc if you have it)

Could you please tell me what changed with release 24 A (we noticed this behavior since then) and how to restrict employee from solving autonomously their SRs? We just need Agents to solve them.

Thank you,
Kind Regards

Silvia

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