You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

restrict employee from resolving their SR

Summary:

Hi,

We noticed that employees are able to resolve their SRs after opening them

We need to avoid this behavior as it was not meant to be for HR Help Desk (If I am mistaken then please share some doc if you have it)

Could you please tell me what changed with release 24 A (we noticed this behavior since then) and how to restrict employee from solving autonomously their SRs? We just need Agents to solve them.

Thank you,
Kind Regards

Silvia

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!