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restrict employee from resolving their SR
Summary:
Hi,
We noticed that employees are able to resolve their SRs after opening them
We need to avoid this behavior as it was not meant to be for HR Help Desk (If I am mistaken then please share some doc if you have it)
Could you please tell me what changed with release 24 A (we noticed this behavior since then) and how to restrict employee from solving autonomously their SRs? We just need Agents to solve them.
Thank you,
Kind Regards
Silvia
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