Employee View
Discussion List
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Unable to search for terminated employee using Hr Help Desk Employee Search featureSummary: Unable to search for terminated employee's under Employee Search for HR Help Desk Content (please ensure you mask any confidential information): The Employee Se… -
When the HTML option is enabled while creating a service request, smart texts are not visible.Summary: All Smart texts are not visible while creating the service requests. Content (please ensure you mask any confidential information): When the HTML option is enab…
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Will we be charged in DEV environments when using GPT-4.1 mini and GPT-5 mini?Summary: We are presently in the process of trying to setup some AI Agent Teams - specifically the "Employee SelfService Assistant" Agent team. I successfully set this u… -
How you can download Knowledge articles?Summary: is it possible to find a way to download aricles ( for exemple in pdf) from the knowledge Content (required): download an article from Knoweledge Version (inclu…
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Hide or disable the search bar for employees in HR Help DeskSummary: In HR Help Desk module (Redwood pages), search option needs to be disabled for employees under 'My Help' landing page. We have checked Profile Options and tried…
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How to make Outcomes, Resolution and Solution Description fields to configured as read-onlyHi, Is anyone know how to make Outcomes, Resolution and Solution Description fields to configured as read-only Requirement: If the logged in user is not an Agent, he sho…
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Utilizing guided journeys for question based Journey identificationSummary: Hello Team, Has anyone implemented guided Journeys. We have a requirement where the client needs certain questions to help guide the employee towards the right …Prathap Reddy Devarapalli 11 views 1 comment 1 point Most recent by Lisa Wilkes-Support-Oracle Help Desk
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AI feature Suggest Knowledge to Employees When Creating Help Desk Requests to not show suggestionsSummary: We are looking to enable the generative AI feature for HR Help Desk called "Suggest Knowledge to Employees When Creating Help Desk Requests". I've tested this a…
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If Oracle Fus HCM cloud is not licenced would the HCM REST API endpoints still be available for use?Summary: I would like to request some clarification regarding the dependency of certain Oracle Fusion ERP functionalities om Oracle HCM cloud. In scenarios where Orace H…
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Can we prevent users adding a message to an SR when it's in the Resolved Status?Summary: My client would like to prevent users from being able to add a message after the agent has Resolved the SR, whilst we appreciate the best practice is to train t…
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Getting Party Id error while creating Service Request as a Contingent workerWhen we are creating SR as a Contingent worker getting the below error 'The value of the attribute Reported by Party ID isn't valid.' Have already used the '(Doc ID 2763…
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Knowledge articles are not coming in search results.Summary: Hi Experts! We have knowledge articles enabled and published articles. but then the employees are not able to search those knowledge articles. its giving a blan… -
Personalize Employee Friendly Case PageSummary: Hello Experts, We have few question on the Employee Friendly Case Page as presented by Chris on HCM – What's New for Help Desk in 25A — Cloud Customer Connect Q… -
Unable to view my HR requests under Myhelp > view my requests sectionSummary: As an employee, I have created HR requests using My help page > Create request. I am unable to see the newly created HR requests under Myhelp page > view my req…
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Employee creates SR on behalf of another employee but the SR still visisbleSummary: Employee(requestor) creates SR on behalf of other employee(primary contact) but the SR still visible to the requestor. The SR shows primary and only contact as …
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Feedback for HR Help DeskHello Team, I would like to know-similar to how knowledge articles have the feedback option, will it be possible to add the feedback option for a HR Help Desk request so…
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What is use of search bar while opening fusion applicationSummary: What is the use of below search bar while opening fusion applications? Also when we click on search it will show only Purchase orders and Purchase Agreements Is…Nithish Reddy 11 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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How to hide the name of the agent when there is a message exchange.Summary: How do I hide the agent's name when responding to a message in an SR so that the user cannot see it?
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How does the search in MyHelp work?Summary: As I understand it, when a user using the Search functionality in the MyHelp area it performs a key word search on existing SRs and knowledge articles (and Jour…
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How to default Line Manager in Assigned To fieldSummary: How to default Line Manager in Assigned To field in the Case Management Content (please ensure you mask any confidential information): Our requirement is to def…
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Agents restriction to view SRSummary: The client requires that service requests (SRs) be accessible only to the agent who is actively working on or assigned to the SR. Other agents should not have a…