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HR HD Redwood - ??? displayed in email sent via Compose Message

edited 11:08AM in Help Desk

Summary:

On the message sent to Emp/User via Compose Message to their Email, special characters such as ' and - are converted to ???

These are mails are NOT setup as part of server scripts. but are dynamic messages sent to employees as part of a conversation on the SR.

This is an intermittent issue and not able to reproduce always.

Did anyone face similar issue? any ideas on how do we rectify this issue?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

26C

Code Snippet (add any code snippets that support your topic, if applicable):

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