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Personalize Employee Friendly Case Page

in Help Desk

Summary:

Hello Experts,

We have few question on the Employee Friendly Case Page as presented by Chris on HCM – What's New for Help Desk in 25A — Cloud Customer Connect

Questions on this page are below:

  1. What is the privilege required so that employee can access this page and create a case?
  2. Once case is created by the employee, we don't want employee to go to Fusion system and edit or view case as case is a sensitive matter when investigation is being done. Is this possible to restrict?
  3. Can we add more fields on the Employee Friendly Case Page depending on client requirement?
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