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Fields are editable even when SR is closed

in Help Desk 4 comments

Summary:

All the fields are editable even after

SR is closed, in previous version all the fields will be non editable. Although the save and cancel button are hidden in this page still agents can update comments under milestones. Please refer second screenshot in the attached file

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

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