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How can we Default Status Values for Specfic Categories in HR Service Request — Cloud Customer Connect
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How can we Default Status Values for Specfic Categories in HR Service Request

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edited Jan 31, 2024 3:49PM in Help Desk 2 comments

Summary:

Hello Experts,

We have a Requirement, Wherin if a Service Request is raised for a Specfic Category then it should be auto resolved.

For the Same We have Tried Using Groovy Scripts and also Object Workflow, But We were not able to achive the desired results.


Your insights would be very helpful. Thank you in Advance.


Thanks and Regards,

Rahul

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