You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Code to trigger notification when internal note is added to SR

Question
13
Views
0
Comments

Summary:

Code to trigger notification when internal note is added to SR

Content (required):

We have a requirement to trigger email notifications to assigned person whenever an internal note is added to a SR. To achieve this, we have identified and implemented an Oracle-delivered sample code/script that successfully sends email notification.

However, the email notifications lack sufficient information, as they do not include the SR number and the content of the added internal note.

We require modification to the script to include the following details in the email notifications:

1. SR Number

2. Message Content

PFA the attached snapshot of the sample code available in "Implementing Service Center with the Classic User Experience (F77878-08)" document.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!