Code to trigger notification when internal note is added to SR

Summary:

Code to trigger notification when internal note is added to SR

Content (required):

We have a requirement to trigger email notifications to assigned person whenever an internal note is added to a SR. To achieve this, we have identified and implemented an Oracle-delivered sample code/script that successfully sends email notification.

However, the email notifications lack sufficient information, as they do not include the SR number and the content of the added internal note.

We require modification to the script to include the following details in the email notifications:

1. SR Number

2. Message Content

PFA the attached snapshot of the sample code available in "Implementing Service Center with the Classic User Experience (F77878-08)" document.