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Help with Due Date Fields in OTBI for SR Metrics

edited Nov 12, 2025 5:24PM in Reporting & Analytics for Fusion Service

Summary:

Hi Team,

I’m working on an OTBI report to capture:

  • First Response Metric Breached – Count of SRs that have breached first response time
  • Resolution Metric Breached – Count of SRs that have breached resolution time

I was planning to filter SRs where Completion Date > Due Date, but I’m unable to locate the Due Date fields in the OTBI subject areas.

Could you please guide me on where to find these milestone due dates (e.g., First Response Metric and Resolution Metric) in OTBI? Are they available in any specific subject area or through a particular join?


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