Category 691
Discussion List
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Bulk Import of resourcesHello Team, This is a query regarding the resource identification process through which any agent/administrator will be added to a queue/access group; currently it is be… -
25C Knowledge Management - Agent Experience: Question Answering in My KnowledgeSummary: Clarify about this new feature available in 25C related to Agent Experience > Question Answering in My Knowledge. Content (please ensure you mask any confidenti… -
Display the Queue name in an alphabetical order in Next Gen Human Resource Help DeskSummary: How to display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk of Agent UI Page. For Example, When an agent transfers the Help Desk…
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Dynamic link setup not producing links in email notification for Redwood HR Help DeskSummary: I am trying to produce links in the HR Help Desk email notifications. I am using the Redwood version and followed the steps in the below guides but with no succ…
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There is no data in hr help desk requests pageSummary: i am getting blank page when i have clicked on 'help desk requests' icon in help desk admin and help desk agent accounts Navigation : home>help desk >help desk …
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Oracle cloud Account creation Error - Identity VerificationSummary: Hi, I am encountering an error when trying to log in to my Oracle Cloud Account. The login page is asking for a Subscription ID and Account, but I only have the…
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Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Can we customize employee search page?Hi Our help desk agents currently search for the employees in employee search → navigate to the details page → they can see the SR history here and click on SR link to v… -
Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …
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HR helpdesk integration with COSMO system (Quick base)Summary: HR helpdesk integration with COSMO system (Quick base) Content (please ensure you mask any confidential information): Version (include the version you are using… -
Auditing for queue field not workingHi All We have enabled auditing for most of the key fields in our audit policy → service → hr help desk request object and selected a lot of fields that requires auditin…
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instant feedback - help deskHello all, does anyone have any updates regarding the Instant Feedback feature for the Help Desk module? Will this functionality be available with the upcoming 25C relea…
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Help Desk | Instant feedback Release 25CHi All, I would like to ask if the Instant Feedback feature for the Help Desk will be available with the 25C release. This functionality would be used to to map the leve… -
Is there a description of what each infolet is in the HR Help Desk Infolets area?We are trying to enhance our infolets in Help Desk but we're struggling to understand what each infolet is showing and where the data is pulling from. If there is any do…
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Help desks and Internal service requestsHi, We are currently looking at the possibility of more than one Help Desk to manage different types of service requests. I've looked through the help centre but I'm sti…
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service request page not available in HR Help DeskHi everyone, In .test env I noticed this issue when landing on Service Request Page both with admin or agent user (using all users that work in prod env) I get this weir… -
SRs did not get assigned to a queue even after running the Service Request Queue Assignment rulesSRs did not get assigned to a queue even after running the Service Request Queue Assignment rules, Oracle suggests using UI, REST, Batch REST to assign these SRs to a qu…
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How to create a transmission of Consolidate Invoice with related childSummary: Example of invoice consoldated transmission with related child invoices Content (please ensure you mask any confidential information): Hi Oracle, we read a note…Demetrio Sottilotta 12 views 4 comments 0 points Most recent by AkshayThakur Transportation Management
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Helpdesk module is not listed in 25B redwood Helper toolHelpdesk module is not listed in 25B redwood Helper tool
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More advanced FAQ reportingSummary: Is there currently a way to report on HR Help Desk FAQs to show how many employees viewed it, if they opened a ticket after reading the FAQ (from the Create Req…
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ODA Interactions count in HR Help DeskSummary: where can we find For ODA interactions, the customer would like to know, within a specific time period, how many users are utilizing ODA and the count of users …Prasad Singamaneni-Oracle 4 views 0 comments 0 points Started by Prasad Singamaneni-Oracle Help Desk
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Action Plan Action set up: Case not listed under ContextSummary: When I try and create an Action Plan Action within Set up and Maintenance I am unable to see the Case option under Context? I have enabled Case Management and e…
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Extend the Export Limit Reached valueSummary: Dear Team, We are facing an issue when trying to export the help desk requests from agent/admin view as it is giving us a warning message as below "The maximum …
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What is the total size of attachment that can be loaded on to Fusion Fin and SCM over lifetime?Summary: Hi, I wanted to know what is the total size of attachments that can be loaded on to Fusion Applications before the space runs out and it is no longer possible t…Atul Sadanand- Oracle-Oracle 21 views 1 comment 1 point Most recent by Alexandru Dicu-Oracle Fusion Applications Administration
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The abstract "Resource" role consume any licensing aditional?Summary: If an employee is already a Fusion user, and a client needs to add the "Resource" abstract role to them in order to create internal service requests, this emplo…
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Bulk import of Resource team and associated team membersSummary: Hi Team, Is there a way to load resource teams in bulk, instead of manually creating it via Manage Resource Teams? Similarly can we load team members to the res… -
HR Help Desk - Forward/Backward action of SR tickets in the Ticket details page not workingSummary: The forward/backward arrow in the SR ticket details page is not working according to expection. Content (please ensure you mask any confidential information): M…