Migrating to Redwood HR Helpdesk

Summary:

We are planning to migrate to redwood HR help desk next year. We wanted to know a few things to get a plan created and presented to our team

Content (please ensure you mask any confidential information):

below are the things we are not able to find much details on in order to work on configurations

1. Page/field customizations : do we still use application composer to enable/disable fields and to manage the views users will get? I could not find anything else in the implementation document other than using app composer. if it is VBS, please let us know and if you can provide some documentation to follow