Digital Assistant
Discussion List
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Live Chat icon not visible in Service Request Help deskHi Everyone, We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document. We are facing an issue where Chat Icon need… -
Gen AI assistance vs live agent chatbot vs Oracle Digital assistantSummary: In 26A, Gen AI assistance will provide answers to employees questions and also create a HR request. HRHD also have a live agent chatbot which allows employees t…Sachin Bhadange 2 views 0 comments 0 points Most recent by Sachin Bhadange AI for Fusion Applications
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Change Live Agent iconSummary: Does anyone know how to change the Live Agent icon in the lower right corner? We changed the icon for ODA via HCM Design Studio, but don't see where we can chan… -
Using SMS feature in Next Gen HelpdeskSummary: Hello Experts, As per Oracle documentation, users can 'Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms'. However, the…
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Migrating to Redwood HR HelpdeskSummary: We are planning to migrate to redwood HR help desk next year. We wanted to know a few things to get a plan created and presented to our team Content (please ens…