Digital Assistant

Discussion List

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  Transfer from Oracle Digital Assistant to Live Chat from HCM landing page

  Summary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…

  Received Response

  Jamie Kelly 81 views 2 comments 0 points Most recent by Jamie Kelly Oct 14, 2025 8:59PMHelp Desk
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  Processing emails from customers

  Summary: I am looking for ideas on how other customers handle email communications from customers after implementing Oracle Fusion Content (please ensure you mask any co…

  Received Response

  VWollin 1 view 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Jul 25, 2025 8:20AMHelp Desk
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  The Chat Bot on DOP is not working

  Summary: The Chat Bot on DOP is not working Content (please ensure you mask any confidential information): Description The Chat Bot on DOP is not working it is constantl…

  Received Response

  Gosu Ashok 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Feb 20, 2025 9:41PMHelp Desk
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  Unable to search articles uploaded in Knowledge Classic using Help Desk in ODA

  Seeing below Fail message despite of articles uploaded in Knowledge Authoring Classic There is no available data to search. Contact your Help Desk

  Received Response

  APSARA7 21 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Jan 24, 2025 7:42PMHelp Desk