Live Chat icon not visible in Service Request Help desk — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Live Chat icon not visible in Service Request Help desk

Hi Everyone,

We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document.

We are facing an issue where Chat Icon needs to be enabled via VBS, we have already copied the code and amended slightly as per instructions but still the Chat icon is not getting enabled when we preview the changes. Please see screenshots below :-

Code used :-

{"enableChat":true,"position":{"bottom":"10px","right":"10px"},"launchForm":[{"name":"serviceRequestNumber","required":false,"relaunchValue":"keep"},{"name":"subject","required":false,"relaunchValue":"clear"},{"name":"stripeCode","required":true,"relaunchValue":"default","options":[{"value":"ORA_SVC_HRHD","text":"Personnel/Personal Issue (HRHD)"},{"value":"ORA_SVC_ISR","text":"Business Issue (ISR)"}]},{"name":"queueId","required":true,"relaunchValue":"clear","options":[{"value":"300000411994321","text":"Benefits"},{"value":"300000411994324","text":"Payroll"},{"value":"TBD","text":"Complaint/Grievance"},{"value":"TBD","text":"Maintenance"},{"value":"TBD","text":"Expenses"},{"value":"TBD","text":"Other"}]}],"wcfsCdnPath":"https://ee.channels.ocs.oraclecloud.com/wcfs/23.10.0/wcfs-sdk.js","i18n":{"en":{"chatTitle":"LiveAgent"}}}

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!