Visual Builder Studio (VBS) Extensions
Discussion List
-
How to fix Error with 'Resolve Help Desk Request' SmartAction in HR Help Desk Button BarSummary: We turned on the Button Bar listed on the Improve Agent Efficiency with the Button Bar page in the 25B release (link below). https://docs.oracle.com/en/cloud/sa… -
Adding agents in Resource directory with two active assignments and different business unitsSummary: Hi Team, There is a requirement where an employee is tagged to two assignments, each associated with different Business Units—one under “XYZ” BU and the other u… -
How to default the subject when employee composes a message?Summary: Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. …
-
Disabling Agent Available/Away StatusSummary: Hi all! My client wants automatic queue assignment but does not want agents to have the Available/Away status option. Do you know if there’s a profile‑level set… -
Will we be charged in DEV environments when using GPT-4.1 mini and GPT-5 mini?Summary: We are presently in the process of trying to setup some AI Agent Teams - specifically the "Employee SelfService Assistant" Agent team. I successfully set this u… -
Based on field value change the new fields should be added to the pageHi Team, We have a requirement in the Helpdesk module where, whenever the Category field value is changed, a set of Descriptive Flexfields (DFFs) should be dynamically a…
-
Unable to make Category Read Only for Employee Edit Page in Help Desk.Business Process: We have setup a rule in which Category and Queue are mapped, based on Category selection Queue is selected. Issue: When Employee edits the request, he … -
VBS Business Rule Issue: Default Values Overwriting Draft Requisitions on OpenI've created two Business Rules in my Job Requisition form: Hiring Manager Rule: Defaults to the current user creating the requisition Recruiter Rule: Defaults to a spec…Annaclaudia De Nicolò 11 views 4 comments 0 points Most recent by Thousif Syed Recruiting, Opportunity Marketplace -
Hide or disable the search bar for employees in HR Help DeskSummary: In HR Help Desk module (Redwood pages), search option needs to be disabled for employees under 'My Help' landing page. We have checked Profile Options and tried…
-
How can I make an HR Help Desk Category field required in Employee pages?Summary: We want to make a Category required field in Employee creation and edit pages. We can make required directly from the fields tab but that will be applied to age…
-
how to translate custom fields in HR Help DeskSummary: Hi All, Our client has requirement to translate custom fields on HR Help Desk. They have got 3 language packs(French, German, Dutch) and when translating the pa…
-
Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …
-
Service requests are not assigned to queue on next Gen HelpdeskSummary: Hi , we are working on migrating Classic HR Helpdesk to Nextgen Redwood helpdesk. After completing migration jobs , i can see all queues has been migrated and i… -
Can we prevent users adding a message to an SR when it's in the Resolved Status?Summary: My client would like to prevent users from being able to add a message after the agent has Resolved the SR, whilst we appreciate the best practice is to train t…
-
There is data in the custom fields in OTBI but they are not showing in the UISummary: We have created a number of custom fields in Case Management for different case types and we are migrating data over from a legacy system. Most of the data has …
-
Live Chat icon not visible in Service Request Help deskHi Everyone, We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document. We are facing an issue where Chat Icon need…
-
Assigned To LOV returns an errorSummary: Hi Everybody. We are in the middle of the migration from classic Help Desk to HR Helpdesk Request. We've completed jobs 1 and 2. We have been looking the functi…Adrian Kieszkowski 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
-
Rename OIA DeploymentSummary: If we have a deployment and want to rename it, is there a way to do that and not break any of the URLs that we have associated with the original Deployment? Con…JA1 1 view 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for Fusion Service
-
Unable to access $user or $application.user variable in the layoutSummary: Hi Everybody. I have got a requirement to create a custom field in the HrHelpDeskRequest layout and its value would depend on the user that is currently accessi…
-
Some HR Helpdesk categories not appearing in SRSummary: Hi everyone, Some of my HR Helpdesk categories are not appearing on the Create an SR page. I have checked the parent and child categories in Setup and Maintenan…
-
How to hide duplicate actions in the HCM navigation list in HR HelpDeskSummary: My client wanted to be able to view the Person record from the HCM Navigator in HR Help Desk so they can check DOB, Address etc if Primary/ Affected contacts ca…
-
How to Change Sub-view Sort Order for Account-Contact Object?Hi Team, I’m trying to modify the subview sort order for the Account-Contact object (child object of Account). This subview appears on the Account Details page. I have a… -
Unable to use new case on dynamic containerSummary: My client wants to simplify the Case Management page and wants to remove certain sections. I have navigated to App UIs > Customer Experience > Service > ec > Ca…
-
Export Service requests details in Next Gen HelpdeskSummary: We have a requirement to export/print the service request all details inculding messages as well. Do we have any functionality availanle in Next Gen Helpdesk? A…