Visual Builder Studio (VBS) Extensions
Discussion List
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Supervisor dashboard needs to have separate license for Oracle Engagement Service ??Summary: Supervisor dashboard needs to have separate license for Oracle Engagement Service ?? Content (please ensure you mask any confidential information): Version (inc… -
How to auto-assign Action Plans or Checklist based on the category selected in HR Helpdesk ?We are currently looking for a solution where system can auto-assign existing Action Plans or Checklists based on the HR Helpdesk category selected in Helpdesk request. …
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I am getting "(objectObject Name) details couldn't be loaded.Summary: I have create on sandbox and i have add one custom object and there child. and after that I have generate CX extension and import that file into VBS and check p…
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Job title is blank when adding the Contacts to the Help Desk SRsSummary: When new contacts are added the Job title field seems to blank. Which field is this referring to and how can we fix this so the title shows? Content (please ens…
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Can we set default severity on sub category selectionSummary: Business has the requirement to set default severity on the sub-category selection Content (please ensure you mask any confidential information): Version (inclu…
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Transfer Helpdesk RequestSummary: Can we add/remove the values in the below screenshot for transfer helpdesk request smart action? Content (please ensure you mask any confidential information): …
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Case Management - Add Custom field in Case Page Redwood (Create Case)Summary: Hi All, we have a requirement to create a custom field for specific Case type in Case management. We are following the document "How do I add a custom field cre…
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How to Change Sub-view Sort Order for Account-Contact Object?Hi Team, I’m trying to modify the subview sort order for the Account-Contact object (child object of Account). This subview appears on the Account Details page. I have a… -
How to add a help text to Other Locations Field in Requisition Structure Section in ORCSummary: How to add a help text to Other Locations Field in Requisition Structure Section in ORC Content (please ensure you mask any confidential information): We need t…Harpreet Kohli 21 views 0 comments 0 points Started by Harpreet Kohli Recruiting, Opportunity Marketplace
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I want to to hide action button in employee search detail page from help desk requestIn VBS Page, this is the error I have got when I tried hiding the action button. Even after creating the new rule set and after unchecking the action box also, the actio…
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how to add Informational text within a Custom Field for Next Gen HR Help DeskWe have some custom Filed under HR helpdesk , Customer has a requirement to show some information under those field , like a Help Text , Unable to add them using VBS. an…
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Conditionally display custom fields based on categoryHello, I want to conditionally display few custom fields based on the category while creating a SR in Redwood Helpdesk page. For e.g. when a user selects 'Absence Issue'… -
How can I display a lookup meaning instead of the lookup code?Summary: I have created a new field template on the Severity field so that employees cannot update the Severity when creating or editing an SR, but it now shows the Look…
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Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …Amandeep Malik 441 views 7 comments 0 points Most recent by Korie Patneaude Visual Builder Studio for HCM -
Ability to track cases via accused, not complainantSummary: As of now, an employee can submit a case, but there is no delivered field to capture the name of the person they are accusing, (for example, in a case of harass…Sheetal Ravindra Shedbalkar 11 views 4 comments 0 points Most recent by Sheetal Ravindra Shedbalkar Help Desk -
Will we be charged in DEV environments when using GPT-4.1 mini and GPT-5 mini?Summary: We are presently in the process of trying to setup some AI Agent Teams - specifically the "Employee SelfService Assistant" Agent team. I successfully set this u… -
How can I make an HR Help Desk Category field required in Employee pages?Summary: We want to make a Category required field in Employee creation and edit pages. We can make required directly from the fields tab but that will be applied to age…
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Hiding Product Field in Knowledge Authoring Pages Using VBSWe are currently working on a requirement to hide the Product field from the Knowledge Authoring pages. During an HRHD Knowledge session, we heard that this might be ach…
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Primary Point of Contact: Address Country field shows incorrect data on helpdesk requests pageThe field is pulling the country of 'primary point of contact' from the first assignment record. For example, if Person X started in Egypt and is now in the UAE, the cou…
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How to fix Error with 'Resolve Help Desk Request' SmartAction in HR Help Desk Button BarSummary: We turned on the Button Bar listed on the Improve Agent Efficiency with the Button Bar page in the 25B release (link below). https://docs.oracle.com/en/cloud/sa… -
Adding agents in Resource directory with two active assignments and different business unitsSummary: Hi Team, There is a requirement where an employee is tagged to two assignments, each associated with different Business Units—one under “XYZ” BU and the other u…
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How to default the subject when employee composes a message?Summary: Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. …
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Disabling Agent Available/Away StatusSummary: Hi all! My client wants automatic queue assignment but does not want agents to have the Available/Away status option. Do you know if there’s a profile‑level set… -
Based on field value change the new fields should be added to the pageHi Team, We have a requirement in the Helpdesk module where, whenever the Category field value is changed, a set of Descriptive Flexfields (DFFs) should be dynamically a…