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Help Desk Requests error after VBS Publish

in Help Desk 7 comments

Summary:

Hi -

We recently made some custom configuration changes in our VBS tool for Next Gen Help Desk (this includes custom fields, field templates, etc.). After publishing, we noticed there is now a 400 Error (Couldn't Load Data) occurring when drilling down on an SR from Help Desk Requests tile. This is the only error coming up, My Help and SR List pages are displaying fine. Has anybody run into this issue before when publishing VBS changes?

Content (required):

VBS publish caused a 400 Error when drilling down on SR. The page will partially load and display the below error which lists the custom fields we've created via App Composer/VBS(with field template):

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