“You no longer have access to this request”

Summary:

When trying to update a field in an HR Helpdesk Service Request as an agent, the following error appears:
“You no longer have access to this request.”

Details:

• The user has all the required roles:
  • Next Gen Human Resources Help Desk Administrator
  • Next Gen Human Resources Help Desk Agent
  • Next Gen Human Resources Help Desk Manager
  • Next Gen Human Resources Help Desk User
• The user is set up as a resource and is part of multiple queues.
• We tested with several other users, but the same issue persists.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):