Visual Builder Studio (VBS) Extensions
Discussion List
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Can we display the department of the Primary Point of Contact on the HR Help Desk Summary page?Summary: Hi, My client wants agents to be able to see the department of the Primary Point of Contact on the SR Summary/ Spotlight page (Somewhere in the red region in th… -
Fetching user roles failed with error code 501Summary: We are trying to make some customizations using VBS on Case Details (EDIT) page, but we are getting an error. Could anyone suggest what is the reason for this? -
Visual Builder Error when I try and previewSummary: Content (please ensure you mask any confidential information): After adding new custom fields and duplicating the layout for Edit Mode in Case Management I keep…
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Actions Menu - Redwood HelpDeskHello! Wondering if it is possible to update the options in the Actions menu on the Redwood Helpdesk landing page? Right now there is Assign to Me and Delete Request. I'…
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Hide actions in smart navigatorI see some actions being listed twice in the smart navigator and I noticed one of them takes us to classic and the other to responsive page. I'm aware we can hide the sm… -
Translation of custom fields on Redwood PageSummary: Hi, We have a requirement to translate SR Creation Page on Redwood. We navigated to select language preferences and tried translating the SR creation Page. What…
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HelpDesk Service Requests Attachments RequiredSummary: We have a requirement to make the Attachment Region Required on SR Creation. How can this be achieved? Content (please ensure you mask any confidential informat…
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update the ticket without assigning or status changeHi Team. We are able to update the ticket without changing the status or assigning the person. Is there a way to add rules? Thanks.
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case management primary point of contactSummary: Implementing case management for a customer. Not able to save page due to incorrect party id in primary contact field Content (please ensure you mask any confid… -
Redwood Helpdesk CustomizationHi Team, Our third party support team customized the page to disable few fields and category is populated based on the business unit. I would like to make category and d…
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How to set email channel field to blank while sending email?I have a requirement to set the email channel field to blank value when a user attempts to send an email. I have tried this via VB and this region does not seem to be cu…
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how to remove create button from help desk requestsSummary: how to remove create button from help desk requests Content (please ensure you mask any confidential information): Customer wants to hide/remove create request …
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Helpdesk request number sequenceWe require a solution that can dynamically generate unique Helpdesk request numbers, customized according to the assigned request category. -
Hide inactive employees in employee searchIs it possible to hide inactive employees from the search results in employee search / summary page? I'm aware we have a profile called ORA_HELPDESK_CONTACT_TERMINATED_E…
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Is it possible to hide the "Edit SR Details" icon for Employees using VBCS?Summary: We are trying to hide the "Edit SR Details" icon on the HR Help Desk SR page for the employee. In VBCS, we are unable to achieve this customization. Can anyone … -
Object workflow/Tiggers are not working for Redwood helpdeskSummary: I am working on Migration from Classic to Redwood helpdesk. After running Job 3 , all email templates and profile options have been migrated. However , the obje…
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person number in Redwood HR Helpdesk templatesSummary: Hello Everyone, We are using Redwood HR Helpdesk and Person number is not available in the seeded fields available in the Agent and Employee Visual builder stud…
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Grievance helpdesk request be assigned to employee's supervisorRequirement: Upon the submission of a grievance help desk request, the system should automatically assign it to the employee's immediate supervisor. This assignment shou…