Redwood HR Help Desk : how can we make Fields Read Only on My Help > Edit SR Page

Summary:

Hello Experts,

We hope this message finds you well.

We are looking to make the fields "Severity," "Status," "Critical," and "Category" read-only on the My Help Page > Edit Service Request, so that employees cannot change them.

We are attempting to implement this solution using VBS, but we have not been able to locate the read-only checkbox for these fields in VBS.

Could you kindly let us know if we might be missing any steps or if this functionality is not yet available in the system?

Please find the attached screenshot for your reference.

Thank you very much for your assistance!