Category 691
Discussion List
-
this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Can we modify the banner warning in redwood for mandatory fields?Summary: We need to modify the content of the banner warning which is displayed when a conditional mandatory field(category) is not filled in by the agents. Content (ple… -
CVE-2025-61884 Advisory for Oracle E-Business SuiteSummary: Hi, Our client is using Oracle Fusion Cloud instance. They have received the notification on CVE-2025-61884 Advisory for Oracle E-Business Suite (Doc ID 3107176…Sugirtha 142 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
-
Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would …
-
Checkbox field in Help Desk (VBS) not selected by default even though default = YesHi everyone, we are working on a customization in the Help Desk module within Oracle HCM Cloud. We created a custom checkbox field in Application Composer and after we p…
-
HR Help Desk Fields appear blankHi Team, After 25C, the data in the fields we have displayed on our Agent Edit HR Help Desk Request page now appear blank. The data previously inputted is no longer visi…
-
Is there an Oracle University course available for Case Management in Oracle HCM?Summary: Does anyone know if Oracle University offers a course specifically focused on Case Management within Oracle HCM? I’m looking for structured training options. Ap… -
How to trigger email notifications to Primary Contact when SR is automatically closed?Summary: The email notification to the primary point of contact for an SR did not trigger when the SR status was automatically changed to 'Closed' via the ESS job. We cr…
-
Issue with helpdesk creating duplicate tickets using Email Communication ChannelSummary: We have below issue happening in our production environment when help desk tickets are created through email channel. Duplicate tickets are created when employe…
-
hide or remove the conversations tabSummary: hy, is it possible to hide or remove the conversations tab in the SR details ? thanks, Best regards Gianfranco Content (required): Version (include the version …
-
Notifications for messaging on SRsHas anyone set this up before? I have a client looking to send notifications when: An agent messages an employee on a Service Request → the employee gets a notification …
-
How to fetch helpdesk action and action status using sqlI need develop a helpdesk report using sql to fetch action and action status on helpdesk service request number. If anyone know the solution, please help me. Regards, Ve…
-
How Popular Knowledge Articles are sorted under my help?Greetings, I would like to inquire if anyone within the esteemed Oracle community possesses knowledge pertaining to the method by which Popular Knowledge Articles are ar…
-
How to hide closed SRs from Employee in MyHelp?Summary: When the 'Auto-Close HR Help Desk Service Requests' process runs and automatically moves SRs from Resolved to Closed, the Closed SRs still remain in the MyHelp …
-
HR Help Desk Service Request History to show the creation date instead of last update date?Hi there - under the HR Help Desk FAQs, it shows the ticket history, ticket status, request number, and last update date. Is it possible to replace the last update date …
-
Work vs. Personal Email for Pending Workers in Oracle HCMIs it possible to create a pending worker with a work email address in Oracle Fusion HCM? If best practice is to use a personal email at this stage, how is the user acco…
-
Mass Update 'Queue' for SRs in HR Help Desk (HRHD Redwood)Summary: Is there a way to Mass Update 'Queue' for SRs that have already been created. Any option of HSDL/HDL/REST Api to mass update the queues? Content (please ensure … -
HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some EmployeesSummary: ACTUAL BEHAVIOR --------------- HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees EXPECTED BEHAVIOR -----…
-
To have SRs get assigned to agents directly irrespective of the login status of the agentHello Team, In oracle fusion HR Help Desk, is it possible to have agents assigned to the SR automatically without them logging onto the system? I understand this is the …
-
Can you restrict case manager access by queues that they are in?Summary: We have a requirement for a case manager to only be able to see cases for which queues they are assigned to. We have a custom security role built which is still…
-
Transfer from Oracle Digital Assistant to Live Chat from HCM landing pageSummary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…
-
Is it possible to customize the FUSION Saas Application URLSummary: Is it possible to customize the Fusion Saas URL Content (please ensure you mask any confidential information): Version (include the version you are using, if ap…ramchandra 24 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
-
How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
How do I set a prefix for SRs in NextGen HR Help Desk?Summary: We need to set a prefix value for SRs in NextGen HR Help Desk but it doesn't seem like there is a prefix profile option specifically for NextGen HRHD. What I me… -
Unable to view list of Requests assigned to other AgentsSummary: I am setting up a test account for a HR Help Desk Agent but for some reason they are only able to access and see requests they have created. All agents will nee…
-
Anonymous comments or complaints in HCMSummary: We have a request to have a space so that employees can post requests, comments or complaints anonymously. We were exploring the option through HR Help Desk but…
-
No data on page redwood positionsHi, After activating the profile values for the position page in Redwood. The following were executed the process ESS job to create index definition and perform initial …DianaRG 197 views 13 comments 0 points Most recent by Santosh Suresh Chincholi Career and Succession
-
What privileges grant access to Configure Adaptive Search?All the Oracle docs mention that you must have AIC in order to Configure Adaptive Search in setup and maintenance, however, I am wondering which specific privileges/DSPs…
-
Can MS teams be used by employees for logging a HR request instead of Oracle chatbot?Summary: Employees should be able to use MS teams channel to log their HR requests. Current Oracle documentation talks only about conversations between agent and SME via…