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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

knowledge articles not linking to HR Help Desk Tickets

Summary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details


Content (please ensure you mask any confidential information): Knowledge Article added by HRHD Agent bit SR requestor cannot see link on left side SR Details, Hyperlink is available in reply on SR .



Version (include the version you are using, if applicable):23D


Code Snippet (add any code snippets that support your topic, if applicable):


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