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Display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk

edited 9:41AM in Help Desk

Summary:

How to display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk of Agent UI Page. For Example, When an agent transfers the Help Desk request, the Queue column displays the list of Queues available. How do we make the queue list to be displayed in an alphabetical order so that it easier for the agent to select and proceed further.

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Display of the Queue name in an alphabetical order in Next Gen Human Resource Help Desk in Agent UI Page

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