Category 691
Discussion List
-
Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would … -
Can notifications be triggered when milestone timeline is breached?Summary: I need a trigger script to send notification to the queue manager, agent and primary point of contact when the milestone of a service request has been delayed. …
-
Checkbox field in Help Desk (VBS) not selected by default even though default = YesHi everyone, we are working on a customization in the Help Desk module within Oracle HCM Cloud. We created a custom checkbox field in Application Composer and after we p…
-
HR Help Desk Fields appear blankHi Team, After 25C, the data in the fields we have displayed on our Agent Edit HR Help Desk Request page now appear blank. The data previously inputted is no longer visi…
-
Is there an Oracle University course available for Case Management in Oracle HCM?Summary: Does anyone know if Oracle University offers a course specifically focused on Case Management within Oracle HCM? I’m looking for structured training options. Ap… -
How to trigger email notifications to Primary Contact when SR is automatically closed?Summary: The email notification to the primary point of contact for an SR did not trigger when the SR status was automatically changed to 'Closed' via the ESS job. We cr…
-
Help Desk List and showing names for team members. Agent ViewSummary: When hovering over team members on the list of help desk tickets it provides results but only object, object and not the team member names. Content (please ensu…
-
Missed Help Desk Live Chat NotificationSummary: When an agent misses a Help Desk Live Chat, a seeded notification is triggered. When clicking the link of the notification, a blank page loads that seems to rou… -
Issue with helpdesk creating duplicate tickets using Email Communication ChannelSummary: We have below issue happening in our production environment when help desk tickets are created through email channel. Duplicate tickets are created when employe…
-
Licencing of Subscription Schedule for Action PlansHello everyone, A customer wants to use Action Plans and needs to link a subscription schedule to publish Action Plan Templates. My question is whether this subscription…
-
VB workspace for HelpDesk UISummary: Which workspace should be used for extending HelpDesk Redwood UI using VB? Is it the HCM or CX workspace? I can see that the HelpDesk UI's have a completely dif…Sachin Bhadange 6 views 0 comments 0 points Started by Sachin Bhadange Visual Builder Studio for HCM
-
hide or remove the conversations tabSummary: hy, is it possible to hide or remove the conversations tab in the SR details ? thanks, Best regards Gianfranco Content (required): Version (include the version …
-
Notifications for messaging on SRsHas anyone set this up before? I have a client looking to send notifications when: An agent messages an employee on a Service Request → the employee gets a notification …
-
How to fetch helpdesk action and action status using sqlI need develop a helpdesk report using sql to fetch action and action status on helpdesk service request number. If anyone know the solution, please help me. Regards, Ve…
-
How Popular Knowledge Articles are sorted under my help?Greetings, I would like to inquire if anyone within the esteemed Oracle community possesses knowledge pertaining to the method by which Popular Knowledge Articles are ar…
-
How to hide closed SRs from Employee in MyHelp?Summary: When the 'Auto-Close HR Help Desk Service Requests' process runs and automatically moves SRs from Resolved to Closed, the Closed SRs still remain in the MyHelp …
-
Need help creating Teams integration for HRHD.I am trying to create Teams integration for HR Helpdesk but i am stuck in the first step itself wherein a new app has to be created in teams. Can someone please help by …
-
Microsoft exchange server integration with multiple EmailchannelSummary: Hi Team, As per oracle's documentation to integrate Microsoft Exchange, we can be able to see one EmailChannel would create and make use of that email mailbox t…
-
HR Help Desk Service Request History to show the creation date instead of last update date?Hi there - under the HR Help Desk FAQs, it shows the ticket history, ticket status, request number, and last update date. Is it possible to replace the last update date …
-
Work vs. Personal Email for Pending Workers in Oracle HCMIs it possible to create a pending worker with a work email address in Oracle Fusion HCM? If best practice is to use a personal email at this stage, how is the user acco…
-
Mass Update 'Queue' for SRs in HR Help Desk (HRHD Redwood)Summary: Is there a way to Mass Update 'Queue' for SRs that have already been created. Any option of HSDL/HDL/REST Api to mass update the queues? Content (please ensure … -
HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some EmployeesSummary: ACTUAL BEHAVIOR --------------- HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees EXPECTED BEHAVIOR -----…
-
To have SRs get assigned to agents directly irrespective of the login status of the agentHello Team, In oracle fusion HR Help Desk, is it possible to have agents assigned to the SR automatically without them logging onto the system? I understand this is the …
-
Can you restrict case manager access by queues that they are in?Summary: We have a requirement for a case manager to only be able to see cases for which queues they are assigned to. We have a custom security role built which is still…
-
Transfer from Oracle Digital Assistant to Live Chat from HCM landing pageSummary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…
-
Is it possible to customize the FUSION Saas Application URLSummary: Is it possible to customize the Fusion Saas URL Content (please ensure you mask any confidential information): Version (include the version you are using, if ap…ramchandra 21 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
-
How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
How do I set a prefix for SRs in NextGen HR Help Desk?Summary: We need to set a prefix value for SRs in NextGen HR Help Desk but it doesn't seem like there is a prefix profile option specifically for NextGen HRHD. What I me… -
Unable to view list of Requests assigned to other AgentsSummary: I am setting up a test account for a HR Help Desk Agent but for some reason they are only able to access and see requests they have created. All agents will nee…