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Unable to View All Help Desk Order Requests Despite Role Assignments

edited 4:08AM in Help Desk 3 comments

Summary:

Hello Community,

A user has been assigned both the Internal Help Desk Manager and Internal Help Desk User/Agent job roles. However, the user is unable to see the complete list of help desk requests.

To address this, some of the privileges from the Internal Help Desk Administrator role were added to the Internal Help Desk Manager role. Despite this, the user still cannot view all help desk request details.

Could anyone advise on the specific privileges required to allow a user to view all help desk requests?

For reference, the following privileges of the Internal Help Desk Administrator

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