You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Live Chat - Access to Interactions as an Employee

in Help Desk 2 comments

Summary:

Hi All,

We have enabled the Live Chat feature and its working for us without any issues. However, our client wants to show the interactions to employee as well.

Currently, as an Agent/Admin we can navigate to Employee Search and access the interactions for a particular employee, our client wants to have same functionality for employee as well so that they can access their chats when the SRs are not being raised and the issue is fixed via Chat only.

We did try below thread which suggest a privilege to give access to Employee search -

'Employee Search' Quick Action in HR Help Desk for Case Workers — Cloud Customer Connect

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!