Queue assignment not working after Next Gen Helpdesk Migration

Summary:

Hi All,

We completed the migration of Classic helpdesk to Next gen Help desk and during testing we found that the resources which we have added in the Queue are not able to see newly assigned SRs for their queue.

For e.g. :-

We have a queue created as Rewards & Benefits and have added resource team as below :-

Queue configurations :-

The above setup is working fine in the classic help desk page, however when we create a new SR and then assign the above queue to the SR then none of the Reward & Benefits team resources are unable to see newly created SR. The SR is only visible when it is directly assigned to resource member.