Category 691
Discussion List
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how to trigger automatic email notification for send email in actions for candidate in oracle fusionSummary Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets th… -
How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i… -
Next Gen - Email Notification to External requestor, upon Service Request CreationSummary: Hi community, We have requirements for our client to have email notifications trigger once a service request has been created. I've achieved this through an Obj…
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Based on field value change the new fields should be added to the pageHi Team, We have a requirement in the Helpdesk module where, whenever the Category field value is changed, a set of Descriptive Flexfields (DFFs) should be dynamically a…
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Custom Access Group Rule Not WorkingSummary: We've created custom access groups for Case Workers and Case Managers. Case Workers should have access to the cases where they are a member of the team. We are …
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My Help and HR Helpdesks Page is coming as blankSummary: When we click on the My Help and HR Helpdesks Pages, the page renders as blank Content (please ensure you mask any confidential information): I am logging in as…
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Create field that adds multiple contacts in RedwoodSummary: I want to create a field that is able to add multiple contacts in Visual Builder as I don't believe it can be done in Application Composer. I am implementing th…
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Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 2 views 0 comments 0 points Started by Senthil Murugan Balasubramanian Help Desk -
Dynamic skill issue: Login as the employee we don't see any skills in the dropdown.Summary: Hi Team, We have configured the Dynamic skills as per the document. But when we login as the employee we don't see any skills in the dropdown. When I click and …
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Mass Update for Team Members for Internal Service RequestSummary: Is there a way that we can enable the mass update function for team member in internal service request? Content (please ensure you mask any confidential informa…Yeung Shing Keith 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Escalate to Case action keeps producing errorSummary: I have raised a SR relating to an issue I am having with the Escalate to Case smart action. It has brought up the same error a number of times and initially I b…
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HR Help Desk - Service manager unable to access to all the ticket and queuesSummary: HR Help Desk - Service manager unable to access to all the ticket and queues Content (please ensure you mask any confidential information): My customer would li… -
Not able to change lot number field in manage lots UI in redwood using VBSSummary: Trying to change field label from lot number to stock number using VBS Content (please ensure you mask any confidential information): Version (include the versi…
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How to create custom Tabs/Pages in HR helpdesk redwood experienceSummary: We are migrating from Classic helpdesk to HR helpdesk redwood experience. Customer had created custom tabs in Classic helpdesk and same needs to be exposed in r…
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Incoming messages are processed even when "Retrieve Inbound Email Messages"We are migration from Classic helpdesk to redwood experience. One of the migration step mentioned in Oracle document is to keep the process "Retrieve Inbound Email Messa…
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Association of multiple assets into a single Service Request – Internal Help Desk (Service CX)Hi Team, In the Internal Help Desk module, is it possible to associate multiple assets with the same SR (Service Request) in the "Add Asset (IB Asset Information)" stage…
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CFDI Processes – Reissuance / Cancellation / Error Handling in Oracle HCM Payroll MexicoSummary: We are currently facing challenges with the management of CFDI processes in Oracle HCM Payroll for Mexico, particularly around reissuance, cancellation, and err…Juana María 11 views 2 comments 0 points Most recent by Marco Antonio Morales-Oracle Payroll and Global Payroll Interface (GPI)
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Can we use both Classic and Next Gen HR Help DeskHello Experts, We have a requirement where there are 2 different types of Help Desk Requests and the access to raise 2nd type should be available restricted set of emplo…
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Express and advance mode missing in VBSHi, There is a requirement from business to hide few field in Employee view in HR helpdesk, when I opened Visual builder studio to make this customization. There is no E…
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how to upload the custom icon for Safety incidents in Help desk moduleSummary: Hi Team, Is there an ability to upload the custom icon for safety incidents in the Help Desk module? Thanks, Sowmiya Content (please ensure you mask any confide… -
Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)Hello team. When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free te…
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Highlights - Customer Connect Live EventsSummary: I'd like to confirm if I'm set up to receive emails with subject line Highlights-Customer Connect Live Events. Can someone confirm how I can receive the "highli…
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Case and Request relationship table not showing affected personSummary: When linking a case to case or case to request and vice versa I can see the list of requests or cases I can select from (as shown below). However, I was trying …
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Case Management integration with 3rd party tool NavexSummary: New Implementation of Case Management, Is there a way to integrate 3rd party tool like Navex with Case management using REST API Content (please ensure you mask…
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theme vanillaSummary: Our current theme is Vanilla : Our home page is like : Will the vanilla theme be deactivated ? If so, do we know the date on which this theme will be deactivate… -
Filter out list of values for manager titleSummary: I have created a custom field called Line Manager in case management. I want to configure the list of values so that only employees with the manager title are l…
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Help Desk - Add Action as Assign Journey - Smart Action does not workSummary: We have created a Help Desk action as Action and linked to Assign Journey smart action, it does not open the Journey page and does not do anything as per screen…
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Direct and Indirect Reports OTBI data using HR Help Desk Subject AreaWe are creating an OTBI analysis using the "HR Help Desk Service Requests Real Time" Subject Area. When a line manager accesses the report, it does not automatically fil…Angelica Periabras-215648 21 views 0 comments 0 points Started by Angelica Periabras-215648 Help Desk
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We would like to check for duplicate documents when uploading attachments in Oracle Fusion cloudSummary: We would like to check for duplicate documents when uploading attachments in Oracle Fusion cloud within transactions that allow attachments option. Is this poss…
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Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a…