remove notification only to one queue from second level support?
                
                                    
                                  in Help Desk             
            Summary:
Hi all, 
We have the below trigger that reaches all queues belonging to second level support:
We have several queues that are impacted by this notification (both bell and email) however we would like to exclude only one queue from the list.
The reason behind that choice would be that this queue (therefore all agents) receive way too many notification as they deal with very common issues.
Is there a way to achieve that ?
Thank you,
Kind Regards
Silvia
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