You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

remove notification only to one queue from second level support?

Summary:


Hi all,

We have the below trigger that reaches all queues belonging to second level support:

We have several queues that are impacted by this notification (both bell and email) however we would like to exclude only one queue from the list.

The reason behind that choice would be that this queue (therefore all agents) receive way too many notification as they deal with very common issues.

Is there a way to achieve that ?

Thank you,

Kind Regards

Silvia

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!