Need to avoid Duplicates for the ticket generating via email with same subjectdate and email

Hello Team,

In HR Helpdesk, we have a requirement, if any email having the same date within four hours, to and from email address (i.e. Sent to the same mailbox from the same sender), subject, and body as an existing incident will be classified as a duplicate message and will be discarded.

Please let us know if we have any option to configure the duplicate check feature in HR Helpdesk Fusion.

Thanks and Regards,

Puneeth K Lokesh