Help Desk Notification — Custom Field Not Triggering for Existing Requests (Retroactive Behavior?)

Hello all,

I recently modified one of our notifications by adding a custom field (created both in Application Composer and exposed in Visual Builder).

The notification now works correctly for new service requests — the default value of the custom field is populated and the notification is triggered as expected.

However, I’ve noticed that the notification does not trigger for existing requests created before the custom field was added.

Before I assume this is expected, I’d like to confirm:

• Is this the intended behavior (notifications only apply to new records created after the field or logic was introduced)?
• Is there any supported way to make the notification retroactive, for example by triggering it again on existing requests or by mass-updating them so that the workflow event fires?