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Enable Critical flag for employee

in Help Desk 5 comments

Summary:

Hi All,

Business need to enable the critical flag for employee, so that employee can enable critical when required and agent can see this and edit if required.

Is this possible in Redwood? please share detail.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Redwood


Code Snippet (add any code snippets that support your topic, if applicable):

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