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why the employee independently changes the status of the SR

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Summary:

How to prevent the employee from independently changing the status of the service request

Content (required):

Hi, the problem that our client highlights is that the employee can independently change the status of the SR

The GOAL is to avoid this behavior at all , the goal in fact is that the SR status cannot be changed by the employee

I attach the screen , here ono registered as an employee

Thanks

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