You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to restrict the access of SRs for the agents only to the Queues they belong to.

Received Response
93
Views
4
Comments
edited Feb 23, 2024 1:40PM in Help Desk 4 comments

Summary:

I need to restrict the access/view of SRs for the HRHD agents only to the queues that they belong to. They should not be able to access the SRs that are outside of their queues. Is there any way that I can achieve this?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!