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How to restrict the access of SRs for the agents only to the Queues they belong to.

edited Feb 23, 2024 1:40PM in Help Desk 12 comments

Summary:

I need to restrict the access/view of SRs for the HRHD agents only to the queues that they belong to. They should not be able to access the SRs that are outside of their queues. Is there any way that I can achieve this?

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