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Conversation replies in case management

Received Response


We've configured Redwood HR Helpdesk with an Action to Case Management. Email channels for HRHD are active, working as expected. However, when sending email from case management as a conversation, it comes from a no-reply email. Is this an expected behavior or have we missed something in the setup to allow responses from the receivers? It seems to be possible as per HCM – Case Management in Oracle Help Desk — Cloud Customer Connect

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