Conversation replies in case management

Summary:

We've configured Redwood HR Helpdesk with an Action to Case Management. Email channels for HRHD are active, working as expected. However, when sending email from case management as a conversation, it comes from a no-reply email. Is this an expected behavior or have we missed something in the setup to allow responses from the receivers? It seems to be possible as per HCM – Case Management in Oracle Help Desk — Cloud Customer Connect

Content (required):

As above

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):