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Parameters to execute "Service Request Queue Assignment"

Based on the configuration information for queue and resource assignment, it is recommended to schedule the job "Parameters to execute "Service Request Queue Assignment" every 10 minutes.

Please identify what data I should load in the following parameters:

  • Work Object Code
  • Assignment Mode
  • View Criteria Name

Specifically, these are mandatory, and this is geared toward the Internal Help Desk module.

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