What's new in Customer Journeys?

Connect and learn more! ×
How can I make an HR Help Desk Category field required? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can I make an HR Help Desk Category field required?

Accepted answer
79
Views
6
Comments

Summary:

Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen, we would like to make the field required.

Content (please ensure you mask any confidential information):

We have followed steps at https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/configure-the-hr-help-desk-ui-using-application-composer.html#s20060818 in order to customize the Help Desk UI using Application Composer. Beyond the steps on that page, we have ensured that Category is listed as "required" within the "Fields" folder under "Service Request" in Application Composer. Despite this, the "Pages" folder does not allow "Category" to be selected for the typical dropdown for it to be required.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!