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Is it possible to configure milestones based on Category/sub category?

in Help Desk 11 comments

Summary:

Is it possible to configure milestones based on Category/sub category?

Content (required):

Hi Team


We have use case where we need to define milestone based on category or sub category.

e.g.

If category is 'Absence' then resolution time is 5 days

If category is 'Payroll' then resolution time is 3 days

If category is 'Grievances' then resolution time is 15 days

I dont find category attribute while defining milestone. Can anyone please confirm the feasibility to achieve this use case in redwood helpdesk extending through VB studio or application composer?


Thanks, Karthik

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